Terms & Conditions

A Legal Disclaimer

We offer local and national house removals, furniture moving, emergency moves, and related services as agreed upon in the quotation or booking confirmation.

All quotes are valid for 3 days unless otherwise stated.
Quotations are based on the information provided by you. Additional charges may apply if the move involves extra labour, waiting time, stairs not previously disclosed, difficult access, or extra mileage.
A booking is confirmed only upon receipt of a deposit or written agreement (email or signed form).

Terms & Conditions - The Basics

You may cancel or reschedule your booking with at least 48 hours' notice without penalty.
Cancellations made less than 48 hours before the scheduled move may incur a fee up to 50% of the quoted cost.
If we arrive on site and are unable to carry out the removal due to customer fault (e.g., property not ready, access blocked), a call-out fee may apply.

We provide Goods in Transit Insurance up to £50,000 per vehicle load.
This covers loss or damage due to our negligence, vehicle accidents, or fire during transit.
Exclusions include:
- Owner-packed goods unless proven to be due to our negligence.
- Cash, jewellery, documents, perishable or hazardous items.
- Pre-existing damage or poor packing (if not done by us).
Additional insurance cover can be arranged upon request at your expense.

You are responsible for:

Ensuring that all goods are correctly and securely packed (unless we are providing packing).
Notifying us of any items of high value, fragility, or special handling requirements.
Making sure that all furniture are emptied prior of loading (we are not responsible for any loss or damages).
Ensuring suitable access and parking arrangements at both locations.
Checking that nothing is left behind at the collection address.

We will not be held liable for delays caused by circumstances beyond our control,

including but not limited to: traffic, weather, mechanical breakdown, road closures,

or third-party interference (KeyChain House)

Any claim for loss or damage must be reported to us in writing within 48 hours of delivery.
Claims must be supported with photos and descriptions.
Our liability is limited to repair, replacement, or compensation (not exceeding the item’s value or insurance limit).

Full payment is due upon completion of the move unless otherwise agreed.
We accept cash, bank transfer, or card payment.
Late payments may incur interest or administrative charges.

We reserve the right to refuse or cease a job if:

The site is unsafe.
You are abusive or under the influence.
Illegal or hazardous goods are discovered.

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes will be subject to the exclusive jurisdiction of the UK courts.

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