Insurance

Policy

This insurance covers the loss, theft, or damage to customer goods while being transported by C&S FREIGHT LIMITED in the course of a house removal or furniture moving service.

Coverage Includes:

Loss or damage caused by:
- Road traffic accidents
- Fire or explosion
- Theft from the vehicle (where forced entry can be proven)
- Negligent handling by staff of C&S FREIGHT LIMITED
- Overturning or jackknifing of vehicle

Coverage excludes:

Loss or damage to goods not directly caused by the fault of C&S FREIGHT LIMITED
Owner-packed items unless proven to be damaged by us
Electrical or mechanical derangement unless caused by an external event
Money, jewellery, watches, deeds, securities, cash, or personal documents
Dangerous, illegal, or restricted items
Livestock, plants, food, or perishables
Goods left unattended outside of working hours
Delays or consequential losses (e.g. loss of earnings, missed appointments)

Condition of Insurance:

Goods must be declared and listed at the time of booking or prior to the move.
Any individual item worth more than £1,000 must be declared in writing.
C&S FREIGHT LIMITED must be allowed to pack, handle, or supervise the items to be covered.
Claims must be submitted in writing within 48 hours of delivery.
Claims must include:
- Description of damage or loss
- Photographic evidence
- Proof of value (e.g., receipts or valuations)

To file a claim, contact our office by email or phone. Our team will assess the situation and liaise with our insurer. Resolution may include repair, replacement, or financial compensation (up to the item’s value or policy limit).

Our Goods in Transit Insurance is arranged through a registered UK insurer compliant with FCA regulations. Full policy details are available upon request for verified clients or stakeholders.

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